/* Assistance is hidden behind a sidebar action: it NEVER overlaps the chat until explicitly opened. */
.support-overlay{position:fixed;inset:0;background:#040a17a8;z-index:110;display:flex;justify-content:flex-end;backdrop-filter:blur(3px)}
.support-overlay[hidden]{display:none}
.support-panel{background:#0e1829;color:#e4ebf7;width:min(100%,460px);height:100%;display:flex;flex-direction:column;border-left:1px solid #344761;box-shadow:-12px 0 80px #0007;overflow:hidden}
.support-head{padding:20px 19px 15px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid #2d3a54}
.support-head b{font-size:17px}.support-head small{display:block;margin-top:5px;color:#8799b4;font-size:11px}
.support-close{border:1px solid #334561;background:#182841;border-radius:9px;color:#cfddf2;width:35px;height:35px}
.support-content{flex:1;overflow-y:auto;padding:20px 18px;scrollbar-width:thin}
.support-top-actions{display:flex;gap:10px;align-items:center;justify-content:space-between;margin-bottom:18px}
.support-top-actions[hidden]{display:none}
.support-h2{font-size:17px;margin:0 0 15px;font-weight:750;letter-spacing:-.3px}
.support-primary,.support-secondary{font-size:12px;border-radius:10px;padding:11px 13px;font-weight:750;border:1px solid #5066ad;background:#7392ed;color:#101b31}
.support-secondary{background:#1d2c44;color:#c2d6ef;border-color:#405777}
.support-primary:hover{background:#9eb8ff}.support-secondary:hover{border-color:#9ab4ff}
.support-form{display:flex;flex-direction:column;gap:10px}
.support-form[hidden],.support-view[hidden]{display:none}
.support-form label{font-size:12px;color:#b7c8e1;font-weight:700;margin-top:4px}
.support-form input,.support-form select,.support-form textarea{width:100%;border:1px solid #354967;border-radius:10px;padding:11px 12px;background:#0b1322;color:#e8f0fe;outline:0;font-size:13px;resize:vertical}
.support-form input:focus,.support-form select:focus,.support-form textarea:focus{border-color:#88a5e9}
.support-help{color:#7e91ac;font-size:11px;line-height:1.65;margin:0 0 12px}
.support-ticket-list{display:flex;flex-direction:column;gap:10px}
.support-ticket{display:flex;align-items:flex-start;flex-direction:column;gap:7px;width:100%;border:1px solid #2a3e5a;background:#152339;color:#d8e5fb;border-radius:11px;padding:14px;text-align:left}
.support-ticket:hover{border-color:#779bd6;background:#1b2f4a}
.support-ticket strong{font-size:13px;max-width:100%;overflow-wrap:anywhere}
.support-ticket small{font-size:10px;color:#819db9}
.support-status{font-size:10px;padding:4px 8px;border-radius:6px;background:#223652;color:#bcd2f2}
.support-status.answered{color:#b3f6df;background:#1a4a3f}.support-status.resolved{color:#c5cbda;background:#253246}
.support-unread{display:inline-block;height:7px;width:7px;background:#56deb9;border-radius:50%;vertical-align:middle;margin-left:8px}
.support-unread[hidden]{display:none}
.support-loading,.support-empty{font-size:12px;line-height:1.7;color:#8da1bb;padding:18px;background:#121e30;border-radius:10px}
.support-message{font-size:12px;padding:10px 12px;margin:0 0 14px;background:#37202a;color:#ffb9c8;border:1px solid #603c54;border-radius:9px}
.support-message.ok{background:#17332d;color:#a4f0d1;border-color:#356b58}.support-message[hidden]{display:none}
.support-thread-meta{font-size:11px;color:#91a4be;line-height:1.5;margin:-8px 0 17px}
.support-thread-messages{display:flex;flex-direction:column;gap:12px;min-height:180px;margin-bottom:20px}
.support-msg{border:1px solid #30425a;border-radius:12px;padding:12px 13px;background:#162640}
.support-msg.staff{background:#1b3140;border-color:#376a71}
.support-msg strong{display:block;font-size:12px;color:#b5d0fb}
.support-msg.staff strong{color:#9be7d8}.support-msg small{display:block;margin:5px 0 9px;color:#7e93ae;font-size:10px}
.support-msg p{font-size:13px;line-height:1.65;white-space:pre-wrap;overflow-wrap:anywhere;margin:0}
.support-rated{color:#b5dbfa;font-size:13px;margin:12px 0}
.support-rated[hidden],.support-rate-form[hidden]{display:none}
.support-stars{display:flex;gap:6px}
.support-star{font-size:30px;background:transparent;color:#566781;border:0;padding:1px 4px}
.support-star.chosen{color:#f2c45e}.support-star:hover{color:#f3db94}
.support-footer{border-top:1px solid #28394f;padding:14px 18px;text-align:center;color:#738ca8;font-size:10px;line-height:1.5}
.quota-display{font-size:10px;color:#88a0ba;font-weight:600;margin-left:9px}
.quota-display.exhausted{color:#ffbd8a}
.chat-limit-notice{border:1px solid #466389;background:#182940;border-radius:11px;padding:12px 14px;display:flex;align-items:center;gap:10px;justify-content:space-between;font-size:11px;color:#d3e1f6;margin-bottom:10px}
.chat-limit-notice[hidden]{display:none}.chat-limit-notice span{flex:1;line-height:1.5}
.chat-limit-notice button{border:1px solid #536eac;border-radius:8px;background:#244171;color:white;padding:8px 10px;font-size:10px}
.voluntary-donation{display:flex;align-items:center;gap:9px;border:1px solid #30425d;background:#142135;padding:10px 12px;border-radius:9px;margin:12px 0;color:#a9bfd9;font-size:11px;line-height:1.5}
.voluntary-donation a{flex-shrink:0;color:#a8c3ff;text-decoration:none;font-weight:760}
.voluntary-donation a:hover{text-decoration:underline}
@media(max-width:620px){.support-panel{border-left:none}.support-content{padding:16px}.chat-limit-notice{flex-wrap:wrap}.voluntary-donation{flex-wrap:wrap}}